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  1. searches have become very difficult, For example can no longer search needle 22g, only can search needle and than go through all answers

    can look for feeding syringe or 35 mL syringe, only syringe. Same goes for things like Chlorhexidene shampoo and items like it.

    3 votes
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      1 comment  ·  Admin →
    • 15 votes
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      • 4 votes
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        • Do not make mandatory password changes every 6 months

          Please do not make us change our password every 6 months. I have had to do this for other companies (Hill's) and it is very aggravating trying to place an order only to be thwarted by requiring a password change that must conform to your parameters. Hill's website eventually stopped requiring the change. I am sure this was in response to many complaints. Please rethink this new requirement

          1 vote
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          • Express entry quantity

            Fix express entry so you can tab to the quantity box and change it, then tab to the submit box and enter by pressing the space bar so you don't have to use the mouse. Then it should go back to the SKU entry box. Much faster to enter multiple items this way. Thanks.

            1 vote
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            • have order history from all vendors

              Typically most items shipped from the vendor are not tracked on the order history and can be frustrating at times.

              3 votes
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              • I am having issues with the product return process.

                The return process online has not been working for the last several days.

                3 votes
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                • 1 vote
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                  • bring back the dashboard with the heska gauge.

                    The heska gauge made things so easy. On new page you have to hunt for that information.

                    8 votes
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                    • 1 vote
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                      • Lock search bar at top of page

                        Lock the search bar at the top of the page rather than having to scroll all the way back up.

                        1 vote
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                        • put the shipping from warehouse on the product.

                          It is extremely frustrating when it does not come next day. It is very hard to tell your doctor it is normally here next day but this item is going to take 3 days!! We use to be able to see which warehouse it was coming from.

                          1 vote
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                          • Include your phone number somewhere

                            I can't find your phone number anywhere. Super annoying.

                            7 votes
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                            • 1 vote
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                              • 1 vote
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                                • make this website more user friendly

                                  make this website more user friendly

                                  1 vote
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                                    0 comments  ·  Other...  ·  Admin →
                                  • 4 votes
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                                    • Can we Flag the item if prices change?

                                      If a price goes up or down can we flag it on the webpage next to the item

                                      1 vote
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                                      • spend more time putting accurate descriptions of products instead of all the superficicial flash

                                        Instead of getting this:

                                        Please wait a moment.
                                        We're starting up our website for you.

                                        It would be nice if I could find and order what I need. I don't care about all that flashy stuff. All I want to do is find the product I need and order it. Most of your product descriptions are useless- I end up zooming in on the one photo of the product to try to find the info I need.

                                        1 vote
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                                        • New Website!

                                          I love the new website update! I find it very easy to navigate and the new feature for creating lists is a complete time/life saver! My compliments to the design and IT department on this one. Great job ladies and gentlemen!

                                          3 votes
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