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  1. I suggest that you please consider NOT shutting your site down every single night for maintenance

    Hi, I'm the Assistant to the Practice Manager at Bedford Oaks Animal Clinic (Account # 703620-500) and I'm also the IT guy. along with a small basket of other duties, one of them is ordering from our Vendors. Sometimes I come in very late at night, to work on our Network (things that cannot be done while we're open and the computers are in use). On nights like that, I'd like to knock out a few other of the things I'm supposed to get done, for instance ORDERING SUPPLIES but your Site is ALWAYS down in the middle of the…

    1 vote
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    • At times doesn't add item when you select add to cart since last update

      It doesn't happen every time, but happens often.

      1 vote
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      • Adding some items to the order doubles them in the cart.

        When adding some items to the cart (such as #058982) it doubles whatever quantity you entered and adds two lines to the cart instead of one. Attempting to remove the extra copy of the item(s) removes the original copy as well. So attempting to order a single bottle doubles to two separate bottles in the cart, but removing one removes them both.

        1 vote
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        • 1 vote
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          • Invoice printing

            Love your new format!! One suggestion - set it up so we could mark which invoices we need printed and then print multiple invoices at one time. Printing invoices one at a time takes a lot of time.

            1 vote
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            • searches have become very difficult, For example can no longer search needle 22g, only can search needle and than go through all answers

              can look for feeding syringe or 35 mL syringe, only syringe. Same goes for things like Chlorhexidene shampoo and items like it.

              3 votes
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                1 comment  ·  Admin →
              • Decrease size of item images. The time it takes for the page to load has increased and it seems to be connected to the page images loading.

                Decrease size of item images. The time it takes for the page to load has increased and it seems to be connected to the page images loading.

                3 votes
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                  0 comments  ·  Other...  ·  Admin →
                • 17 votes
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                  • Do not make mandatory password changes every 6 months

                    Please do not make us change our password every 6 months. I have had to do this for other companies (Hill's) and it is very aggravating trying to place an order only to be thwarted by requiring a password change that must conform to your parameters. Hill's website eventually stopped requiring the change. I am sure this was in response to many complaints. Please rethink this new requirement

                    2 votes
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                    • put weight sizes on the Diagel item # 033128,033129, 033130, 033131,025262,025261

                      these items have a weight category and that is what the customers ask fo

                      1 vote
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                      • Lock search bar at top of page

                        Lock the search bar at the top of the page rather than having to scroll all the way back up.

                        2 votes
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                        • 4 votes
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                          • Express entry quantity

                            Fix express entry so you can tab to the quantity box and change it, then tab to the submit box and enter by pressing the space bar so you don't have to use the mouse. Then it should go back to the SKU entry box. Much faster to enter multiple items this way. Thanks.

                            1 vote
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                            • have order history from all vendors

                              Typically most items shipped from the vendor are not tracked on the order history and can be frustrating at times.

                              3 votes
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                              • I am having issues with the product return process.

                                The return process online has not been working for the last several days.

                                3 votes
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                                • Include your phone number somewhere

                                  I can't find your phone number anywhere. Super annoying.

                                  10 votes
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                                  • 1 vote
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                                    • bring back the dashboard with the heska gauge.

                                      The heska gauge made things so easy. On new page you have to hunt for that information.

                                      8 votes
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                                      • 1 vote
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                                        • put the shipping from warehouse on the product.

                                          It is extremely frustrating when it does not come next day. It is very hard to tell your doctor it is normally here next day but this item is going to take 3 days!! We use to be able to see which warehouse it was coming from.

                                          1 vote
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